# Privacy Policy | KL1 Plumber

> Privacy policy for KL1 Plumber (Hong Seng Plumbing). How we collect, use and protect your personal data under Malaysia

URL: https://kl1plumber.com/privacy-policy/

# Privacy Policy

Last updated: October 7, 2026

This policy explains how KL1 Plumber, operated by Hong Seng Plumbing ("we", "us" or "our"), collects, uses and protects personal data when you visit kl1plumber.com, contact us or use our plumbing, roof leak repair and waterproofing services. We handle personal data in line with Malaysia's Personal Data Protection Act 2010 (PDPA).

## 1\. Information We Collect

We collect information you give us directly, including:

-   Your name, phone number, WhatsApp number and email address
-   Your service address or neighbourhood
-   Details of the problem, including photos or videos you send us
-   Property type and access details, such as condo management contacts
-   Quotation, invoice and payment records

When you use our website we may also collect basic technical data such as the page you came from, browser type and general usage statistics.

## 2\. How We Use Your Information

-   To respond to enquiries and arrange inspections and repairs
-   To prepare quotations, carry out work and issue invoices
-   To contact you by phone, WhatsApp or email about your job
-   To coordinate access with building management where needed
-   To improve our website and services
-   To send occasional service reminders, only with your consent

## 3\. Website Forms

Our booking and contact forms are processed by a lead-capture service that forwards your submission to us by email. The service filters spam and is not used to sell your data. We only use form details to respond to your request.

## 4\. Sharing Your Information

We do not sell your personal data. We may share it only with:

-   Our own technicians and regional teams who carry out the work
-   Building management (JMB/MC) when access or permits are needed, with your knowledge
-   Service providers who help run our website, communications and accounts
-   Professional advisers, insurers or authorities where required by law

## 5\. Photos and Work Records

We may take photos of the problem and the finished work for our job records and to explain findings. We will not publish photos that identify you or your home without your permission.

## 6\. Data Security and Retention

We take reasonable steps to protect your data from loss, misuse and unauthorised access. We keep job records for as long as needed for service, warranty, accounting and legal purposes, then delete or anonymise them.

## 7\. Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use the site. You can block or delete cookies in your browser settings; the site will still work.

## 8\. Your Rights

Under the PDPA you may ask to:

-   Access the personal data we hold about you
-   Correct data that is inaccurate or out of date
-   Withdraw consent to marketing messages
-   Ask us to limit how we use your data

## 9\. Contact Us

For privacy questions or requests, contact us:

-   Email: 
    
    hello@kl1plumber.com
    
    [mailto:hello@kl1plumber.com →](mailto:hello@kl1plumber.com)
    
-   Phone: 
    
    +6010-526 0000
    
    [tel:+60105260000 →](tel:+60105260000)
    
-   Address: 38-1, Jalan Metro Pudu 2, Fraser Business Park, Off Jalan Yew, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

You can also reach us through our 

contact page

[/contact/ →](/contact/)

.